Privacy Policy
A privacy policy is a statement or legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data.
At hoppyn, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and aviation services. By using our services or accessing our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information:
a. Information You Provide to Us
- Full name, email address, phone number
- Passport or government-issued ID (for travel)
- Payment and billing details
- Special requests, preferences, or travel details
- Company details (for corporate clients)
b. Automatically Collected Information
- IP address and device information
- Browser type and usage data
- Cookies and similar tracking technologies
- Location data (if allowed by device settings)
2. How We Use Your Information
We use your information for the following purposes:
- To facilitate private jet bookings and travel services
- To confirm identity and comply with travel regulations
- To provide customer support and respond to inquiries
- To send booking confirmations, updates, or service notifications
- To improve our services and website functionality
- For marketing communications (only with your consent)
- To comply with legal, regulatory, or aviation authority requirements
3. How We Share Your Information
We may share your personal data with:
- Licensed aircraft operators and third-party aviation partners for flight fulfillment
- Payment processors for secure transactions
- Travel support providers, such as concierge, catering, or ground transportation companies
- Government or law enforcement authorities, if legally required
- Professional advisors such as auditors or legal consultants
We do not sell or rent your personal information to third parties.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand usage patterns, and personalize content. You can adjust your cookie preferences through your browser settings.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes retaining booking history and payment records for regulatory and tax purposes.
6. Data Security
We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is 100% secure.
7. Your Rights
Depending on your location (e.g., EU, UK, California), you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain data processing
- Withdraw consent to marketing communications
- Request data portability
- File a complaint with a supervisory authority
To exercise any of these rights, please contact us at support@hoppyn.com
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
10. International Data Transfers
If you are located outside the country where we operate, your information may be transferred to, and processed in, countries that may not have the same data protection laws. We take steps to ensure appropriate safeguards are in place.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes acceptance of the updated policy.
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